any time i open skype video chat freezes

If any of them works, you can proceed further.

You can also try uninstalling the KB4018326 update and restart Skype for Business again.

You will be posed with the same “Windows Security” login window, you usually encounter.

Open Outlook in Office 365 or 2016 and they try to sign-in.

Before we go to Plan A and dwell deep, it is better you try this solution first. If you check your Events log report, a typical error can be seen like this –Īpplication Error – Event ID 1000 – Faulting application name: lync.exe and Faulting module name: KERNALBASE.dllĪs it can be seen, it has something to do with the executable of Skype and a. Related : Skype for Business Profile Picture not Showing in Office 365 - Several Fixes Plan B Solution to Prevent Skype for Business Crashing on Startup Since Skype for Business crashes while sign-in process is underway, you may have to take the corrective measures to work properly with your Office mates. Recently after the April 1803 upgrade to Window 10, we also had a KB4018326 update to Outlook 2016 and related products. Since it is integrated into Office 365 or Office 2016, you may face some startup crashes during a Windows or Office update. The additional advantage of automatic cropping and head tracking makes HD video calling experience a highlight using Skype for Business.

It is helpful for business communication and online meetings, IMs, VoIP, file transfers, web conferencing, video conferencing, chat, mobile calls and email. This Skype version has a wide variety of applications as a unified communications (UC) platform and merges with many office-based applications. Open Outlook first and then Skype for Business, to see there are no crashes.This will defeat the purpose of any OS problems.

Upgrade to Windows 10 1803, if you are using 1703 or 1709.Install the latest updates to Outlook and Office 2016, to see if there are any new fixes.Uninstall the KB4018326 update, if it is causing issues.Clear the Lync cache, by deleting the SIP folder and files in the Tracing folder.In summary, the following solutions should prevent Skype for Business crashing on start up. You can add 250 of your colleagues to audio/video chat conversation which provides enterprise grade security, protects employee accounts and is integrated into the Office 365 kind of apps. It allows your team to collaborate online. Replacing Lync in 2015, it is an instant messaging client used for online meetings. Made for enterprise users, Skype for Business is useful in a Work environment.

Any time i open skype video chat freezes